Terms of Service


These Terms of Service are relevant to NON-COMMERCIAL projects only. For commercial projects, please contact me directly.

Quotes, Pricing, and Payment

  • Base prices are subject to change without notice; however, commissions with previously agreed upon pricing will be honoured for a maximum of 45 days.
  • Commissioners should include photo references wherever applicable; vague requests add research time and cost to a project.
  • Given a complete description of the commission idea, a preliminary quote will be provided. Following the Client’s approval of the preliminary quote, preparatory sketches begin.
  • If a Client takes advantage of the pre-payment sketches by taking the artwork without following through with payment, they may be blacklisted and barred from further commissions.
  • The preliminary quote is subject to change during the sketching period, where unforeseeable difficulties and changes in composition may arise. The Client may ONLY request changes during this sketch period, as small changes may be allowed at the Artist’s digression without incurring additional cost.
  • For commissions under $100, full payment is required directly after the initial sketch have been approved. For commissions over $100, half is required up front and full payment is due upon completion.
  • If the Client would like a 300dpi, print-quality digital image, this needs to be addressed before the commission begins.
  • All Paypal payments should be addressed to cel.hansen@gmail.com  Credit cards are accepted at conventions.
  • Regardless of price, the high-resolution artwork will not be sent until the commission is paid for in full.

Cancellation and Refunds

  • If a commission is cancelled before any work has begun, a full refund will be returned if applicable.
  • If a commission is cancelled after the initial stages (sketches, research, reference, etc), a half or partial refund will be returned at the Artist’s digression, depending on the amount of time and work invested prior to cancellation.
  • The Artist may cancel the commission at any time if the Client is rude, demanding, childish, or inappropriate. The Client will not be refunded and will be blacklisted.
  • If cancellation occurs after the painting stage is underway, no refund will be given.

Contact and Communication

  • Communicate is via whichever means were used to initiate the commission. The only caveat is that if the Commissioner has attempted to initiate communication over Tumblr, they are encouraged to switch to email.
  • The Artist’s preferred method of communication is email.
  • The Artist may refuse service to any Client for any reason.
  • At any point during a commission, if the Artist does not receive a needed reply from the Client within two weeks, the commission may be cancelled. If payment has already been received in whole or part, full or partial refunds are left to the Artist’s discretion pending eventual contact from the Client within 45 days.  After 45 days without contact, no refunds will be considered.
  • Estimated turnaround is provided at the time of the first (or only) payment unless a deadline has already been discussed. If unexpected issues arise the Artist will contact the Client as soon as possible to provide a new estimated completion date. If this becomes excessive, the Client may request a full or partial refund, depending on the amount of work that has already been completed.
  • The Artist works with fast turnaround times and short queues, thus communication is vital to timely completion of commissions. If the Commissioner is on a waiting list, the Artist will periodically make contact to update position on the waiting list. This generally applies to large commission lists during convention season.
  • For more intensive commissions, the Artist may provide periodic updates at various steps such as lineart, flat colours, shading, background, etc. For smaller commissions, to provide prompter turnaround, no periodic updates are provided unless specifically requested.
  • The Artist does not necessarily work on commissions on a first-come, first-serve basis. Smaller commissions may be bumped in front of larger commissions for convenience, and several larger projects may be worked on concurrently.

Content and Subject Matter

  • Except for “artistic license” commissions, the Client should already have a general idea of what they want before initiating contact with the Artist. If the Client is unsure about certain details the Artist can provide suggestions, but the core of the commission should already have been decided.
  • Reference pictures and/or photos should be provided by the Client when appropriate.
  • The Artist will NOT handle any sexually explicit, pornographic, or purposely hateful commissions. Artistic nudity, violence, gore, etc will be considered on a case-by-case basis. The Artist reserves the right to refuse any commission for any reason.

Display, Usage, and Rights

  • The Artist retains all the rights to the artwork.
  • The commissioner will always retain rights to their original character(s).
  • The Client may use the artwork for non-commercial, non-promotional purposes. The Client may resize or crop the artwork to create icons, wallpapers, or other graphics, but the Client cannot alter the artwork itself. Derivative graphics do not need to be credited, though it is appreciated. The Client may also upload the artwork to their personal website or gallery, but credit is required.
  • The Artist may display commissioned work on any personal website, gallery, or journal. If the commissioned work is a time-sensitive gift, the Artist may delay public showcase at the request of the Client.
  • The Artist may recycle sketches and preparatory works that were rejected by the Client for other commissions or personal works.